A few weeks ago, I registered for a certification course in England. I secured the tickets, the hotel and transportation with no worries. I was ecstatic to fly to the UK, especially because I have never flown with British Airways. I was sadly disappointed. Our flight was delayed because there was a problem with the pa system. After several phone calls, the flight being canceled, and staying in a hotel without my luggage, I was finally flying across the pond. Airplane food in general is always bad, but for an international flight, I was in shock. I had no choice for beef or chicken, because they ran out of beef. The breakfast sandwich wasn’t even a breakfast sandwich; it was a turkey sandwich! Following the disastrous flight and a long day, I checked-in at the George Inn. It was a lovely and quaint establishment with a very helpful staff. On the evening of the last class, all of the students went to dinner at the Bath Arms. The menu had a wonderful selection of country fair. I had the Pork Belly with Black Pudding and washed it down with lots of Pimm’s. The service was excellent, even though you couldn’t get a snakebite at the bar. On my flight home, the food was much better. I was offered a larger selection of liquors, entrees, and the crew was most courteous. In my opinion, the British know about customer satisfaction. After all, this is the country that created butler-style service.
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